Council Tackles Call Dropout Issue Amidst High Call Volumes

Published on 23 January 2024

The Council's phone system is currently facing challenges due to an exceptionally high volume of calls, which is causing frequent call dropouts. Steps are being taken to address this situation, although it may require some time to fully rectify the problem.

In response, the Council has set up temporary mobile phone numbers for its various business units. This initiative is intended to ensure uninterrupted communication, allowing residents to reach the correct department without experiencing call dropouts. The designated temporary mobile numbers for each business unit are as follows:

Residents are firstly encouraged to call Customer Services at 02 4823 4444 and resort to these mobile numbers only if they experience a call dropout. The Council is grateful for the community's patience as they work through these communication challenges.

For less urgent queries, the Council can be contacted via email at council@goulburn.nsw.gov.au or in person at the Civic Centre, located at 184 Bourke Street, Goulburn.